Portal Manager

All Kennedys IQ tools tap into the knowledge of Kennedys Law LLP, our parent company. Portal Manager is built on the foundations of this legal and insurance experience. So you get the benefit of Kennedys’ collective expertise in insurance and claims – without the lawyers.

Handle more complex cases yourself – including litigation and recovery

You’ll settle most cases within Portal Manager. But, for more complex cases, Portal Manager links to other Kennedys IQ tools to help you manage more of the process.

• Defence Lawyer gives your handlers the power to work through litigation steps and resolve many claims without instructing lawyers.
• Recovery Manager helps you recover incurred losses from other parties – especially for lower-value claims that are often less viable to pursue.

Only instruct lawyers when you really need to

Our goal was to create a tool to help you handle as much of your claims work as possible – and avoid instructing lawyers unnecessarily. You’ll only need to instruct a lawyer in more complex cases, so you reduce your costs and get to faster outcomes.

Manage your claims swiftly and hit every deadline. Portal Manager constantly monitors your claims, alerting you to key events, making sure you act before deadlines bite. It leads you and your team through the claims process, so they can manage claims faster and more consistently. And it makes it easy to follow the correct process, every time. So fewer claims ‘drop out’, helping you keep claim costs and third-party solicitor costs down.

Always on and watching, even when you’re not

Portal Manager constantly monitors your claims on the MoJ and OIC portals, even when your teams are logged off. It will alert you to changes, key events and time-out deadlines.

Easier for your team to manage and use

We’ve designed the dashboard to keep things clear and concise. The interface and workflows are simple and intuitive, which makes the process easy to follow and learn – improving accuracy and cutting training costs.

The Official Injury Claims portal launches in 31 May 2021 – and will run alongside the current MoJ portal. Portal Manager helps you overcome the challenges of managing two systems.

One system for fewer errors and more efficiency

Your handlers will have one system to seamlessly manage both portals. This reduces the chances of errors or delays to settle claims, as there’s no switching between systems. We’ve developed clear, defined and easy-to-follow processes, so the learning curve for the OIC portal is less steep – and your people are prompted to carry out the right actions for the right processes.

Portal Manager makes it easier for larger teams to handle claims together. They have one shared system, which makes it easier to hand-off tasks from person to person. And the dashboard gives managers insight to help them spot where they could adjust processes or resourcing to handle claims more effectively.

Keep teams connected and processes flowing

All your teams work together in one simple system. When work is shared across teams, each step will happen at the right time. And they can easily reassign claims to other people to cover absence.

Manage teams based on powerful insights

Managers can use the dashboard to monitor how effectively your team is working together – looking for leakage, spotting excessive drop-outs due to missed deadlines, or identifying capacity and performance issues in the team.

Cut the amount of ‘re-keying’

Handlers can manage every step in one system – rather than switching between systems to oversee claims, assess quantum or consider potential fraud. You can even integrate and maintain internal claims records. So complex claims can be handled easily and accurately in one place, avoiding duplicated effort and mistakes.