Incident Manager

What does Incident Manager do?

Rather than asking everybody the same generic questions, Incident Manager only asks for relevant details that will lead to the right outcome. You choose what information you need, and Incident Manager will ask ‘branching’ questions – responding intelligently and asking appropriate questions based on what it’s been told. You can even customise it at any point, if you find you need different details.

Get location data from Google Maps. Or weather data from online sources. Check for fraud by linking it to Fraud Detector. And collect photo, video and audio recordings, or drawings and annotations, from smartphones and tablets. 

Incident Manager is more than a passive data-collection tool. As an incident unfolds, it can provide guidance and support. That might mean giving people help – either through contact details for relevant experts, or through in-app chat sessions. You can set people tasks if you have protocols, or give ‘on the fly’ ad-hoc instructions. And you can get crisis management support to protect your reputation and limit damage.